Digital Strategy for Customer Journey in the post COVID-19 World for Insurers
COVID-19 has accelerated digital transformation in the insurance industry as customers today expect seamless access to products and services 24/7. Customers look for a simple, transparent and smooth process whether it is selecting a new insurance policy, submitting a claim or going through the underwriting process.
Putting customers at the center of your strategy and reimagining the face-to-face experience has never been as crucial as it is today. While many insurance companies have made some rapid changes to their infrastructure and customer services this is not enough to remain a market leader. Companies that can thoughtfully digitalize the whole customer journey and deliver exceptional customer service at every client touchpoint will be positioned for higher customer satisfaction and ROI.
Duration : 1 hour – Please register even if you are unable to attend. All registrants will receive a copy of the recording post-webinar