A Fluid Process for a Renewed Customer Experience
Providing a tailored product to fit customer needs is becoming critical. With increased competition, insurers need to offer a complete service that will take the different stakeholders throughout the necessary steps to obtain fast and precise pricing and underwriting. All the while, they have to deal with the various silos in the organization and harmonize their data to ensure an excellent customer experience.
VERMEG created end-to-end and seamless journeys to ensure renewed experience and guarantee customer satisfaction. This digital journey covers the different steps from better understanding the customer needs and requirements, to constructing the offer with the appropriate pricing, to generating the proposal, issuing the contract, reviewing the process in real time, to finally being able to manage contracts.
The journey is made possible thanks to VERMEG’s accelerators, which will analyze customer needs, manage the product catalogue, the contract templates, and risk acceptance.